FAQs

Dolce Kids + Teens Collections are not sold directly to the public. We sell our brand through multiple specialty retailers, and we are a proud member of BRIXY, an industry association supporting specialty retailers.

Contact your local retailer. We sell our products through specialty retailers who set their own pricing.

Dolce Kids + Teens furniture manufactured by Bivona & Company® is warranted to be free from defects for a period of one (1) year from the original date of purchase under standard use. This warranty extends only to the original purchaser and is valid only when proof of purchase is presented.

Please contact our Customer Service Department for help in ordering replacement parts at 888-963-8125.

Downloadable assembly instructions for the Dolce Kids + Teens Collections are available in PDF format. Contact our Customer Service Department at 888-963-8125 for more details. Please make sure you have the following information:

  • Brand and collection name
  • Model #
  • PO #
  • Production Date

This information can be found on the label on the back of case pieces or on the lower rail on the inside section of the headboard of convertible cribs or the lower rail on the inside section of the short side of classic cribs.

Please refer to the Care and Maintenance section of your assembly instructions or view this PDF for more information.